Refund policy

REFUND & RETURNS

Order Cancellation

You can cancel your order for a full refund any time within 24 hours of placing it, provided it has not yet shipped. Email support@ceroval.com with your order number.

30-Day Guarantee

If your product isn't right for you, contact us within 30 days of delivery at support@ceroval.com and we'll issue a full refund.

Because our products ship from overseas, return shipping often costs more than the product itself. So in most cases we do not require you to send the item back. We may ask for a photo or a short explanation of the issue, and we'll process your refund from there.

Damaged, Defective, or Incorrect Items

Inspect your order on arrival. If your item is damaged, defective, or not what you ordered, email us within 7 days of delivery with a photo of the issue. We will send a replacement or issue a full refund at your choice. No return required.

Non-Returnable Items

Gift cards and items marked as final sale are not eligible for refund.

European Union — 14-Day Cooling Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason, without justification. This right is in addition to our 30-day guarantee.

How Refunds Are Processed

Approved refunds are issued to your original payment method within 5 business days of approval. Your bank or card issuer may take an additional 3–10 business days to post the funds.

If more than 15 business days have passed since we confirmed your refund and you have not received it, contact us at support@ceroval.com.

Contact

support@ceroval.com — we respond within 24 hours, Monday to Friday.