Shipping policy

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SHIPPING POLICY

Where We Ship From

Ceroval products are fulfilled by our overseas manufacturing partner. Orders are shipped internationally to your address.

Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays).

Delivery Time

Delivery typically takes 10–20 business days after dispatch. Total time from order to delivery is typically 3–5 weeks.

Actual delivery dates can be affected by customs clearance, carrier schedules, weather, and other factors outside our control. Your tracking link is the most accurate source for delivery updates.

Tracking

Once your order ships, you'll receive an email containing your tracking number. If your tracking has not shown movement within 7 days of dispatch, contact support@ceroval.com.

Late or Missing Orders

If your order has not arrived within 25 business days of dispatch, contact us at support@ceroval.com. We will either resend your order or issue a full refund — whichever you prefer. No return required.

Shipping Address Accuracy

It is the customer's responsibility to provide a complete and accurate shipping address at checkout, including apartment or unit numbers where applicable.

We cannot be held responsible for packages lost or misdelivered due to an incorrect or incomplete address provided at checkout. If you notice an error in your address, contact us within 24 hours of ordering and we will correct it if the order has not yet shipped.

Out of Stock Items

If an item becomes unavailable after you order, we will notify you by email as soon as possible and issue a full refund for that item, including any associated shipping charges.

Contact

For shipping questions, contact us at support@ceroval.com. We respond within 24 hours, Monday to Friday.